22+ Business Automation Statistics: A Must Know in 2024
Business automation has a significant impact on how companies operate and compete, as it can lead to increased efficiency, reduced costs, and improved visibility across systems.
But just how significant is this impact?
With that in mind, we’ll cover key business automation statistics.
Business Automation Statistics: Key Numbers
- Automation can reduce costs by 10–50% by reducing labor costs and manual processing.
- 24% of businesses use job automation to cut operational expenses.
- 67% of businesses use business process automation solutions to improve end-to-end visibility across multiple systems.
- Almost all businesses (97%) agree that automating business processes is important for digital transformation.
- 90% of workers are burdened by repetitive tasks that can be automated.
- Nearly 45% of businesses use automation like AI to cut costs.
- At least one function in 31% of businesses has been completely automated.
- Growth in the automation systems market is expected to exceed $26 billion by 2025, up from $4.8 billion in 2018.
- 66% were testing automation solutions for at least one business process.
Automation Impact On Business Statistics
Why automation is important in business?
- 99% of businesses see automation as having significant benefits.
- 52% of businesses note a reduction in manual errors due to automation.
- Automation improves work quality for 45% of businesses.
- 43% of businesses observe an increase in speed with automation.
- 43% of businesses find greater levels of productivity across experience levels with automation.
- 41% of businesses noted increased availability for themselves and other employees.
- 38% of businesses report increased utilization and productivity levels from automation.
- 31% of businesses see decreased labor costs due to automation.
Source: KRC Research via Statista.
Business Risks of Automation Statistics
- 36% of businesses are worried about employees’ inability to adapt to automation.
- 32% of businesses fear that automation will lead to poor customer service.
- 47% of businesses are concerned about a loss of personal touch due to automation.
- 40% of businesses see the potential for job loss as a risk of automation.
- 23% of businesses are concerned about the lack of in-depth industry experience.
- 2% of businesses perceive inaccuracies as a risk of automation.
- 8% of businesses believe there are no business risks with automation.
Source: KRC Research via Statista.
Business Process Automation Statistics
- 66% of businesses have automated at least one business process.2
- Approximately 80% of businesses are speeding up process automation.1
- 50% of business plan automates repetitive tasks.2
- 58% of businesses use automation to report data.3
- 36% of businesses use automation for regulatory and compliance purposes.3
- 67% of businesses use automation to enhance visibility across various systems.4
Sources: (1-Kissflow, 2-McKinsey & Company, 3-Flair, 4-ProfileTree)
Top Challenges in Process Automation Implementation
- 54% of organizations face challenges in mapping out complex processes when implementing process automation.
- 39% of organizations struggle with integrations and fetching external data.
- 37% of organizations are concerned about implementation costs.
- 29% of organizations encounter employee training and resistance issues.
- 24% of organizations find building user experience to initiate processes challenging.
- 17% of organizations deal with management engagement issues.
- 15% of organizations are concerned about the completeness of the solution.
- 8% of organizations face challenges with low code capabilities.
Source: Saleforce
Types of Automation Used by Organizations
- 62% of organizations leverage triggered actions.
- 44% of organizations use long-running, multi-user processes.
- 34% of organizations utilize guided self-service.
- 28% of organizations employ decision assist/AI.
- 28% of organizations use chatbots.
- 23% of organizations implement robotic process automation.
Source: Saleforce
ROI from Process Automation by Department
- 52% see the greatest ROI in IT.
- 47% see the greatest ROI in operations.
- 37% see the greatest ROI in customer service.
- 30% see the greatest ROI in finance.
- 18% see the greatest ROI in HR.
- 18% see the greatest ROI in marketing.
- 13% see the greatest ROI in sales.
Source: Saleforce
Organizations Spending on Process Automation
- 54% spent over $250K on automation.
- 46% spent under $250K.
- 38% spent $250K-$1M.
- 14% spent $1M-$5M.
Source: Saleforce
We hope you enjoy our business automation statistics page that shows how automation can significantly reduce costs, improve efficiency, and enhance visibility across multiple business processes. To learn more about businesses, check out here: https://www.businessdasher.com/business-statistics/
